Last Updated: September 2026
African Jossy Village Market respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
1. Information We Collect
When you use our website, create an account, place an order, or contact us, we may collect information such as:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping/delivery address
- Order information
- Account information
- Communications you send to us
Payment information may be processed by our third-party payment providers. We generally do not need to store your complete card details ourselves.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Process payments.
- Arrange deliveries.
- Communicate with you about your order.
- Respond to customer service requests.
- Improve our website and services.
- Prevent fraud and unauthorized activity.
- Send promotional communications where permitted and where you have provided the necessary consent.
3. Cookies
Our website may use cookies and similar technologies.
Cookies may help us:
- Keep items in your shopping cart.
- Remember preferences.
- Understand how visitors use our website.
- Improve website performance.
- Provide relevant marketing or advertising.
You can control cookies through your browser settings, although disabling certain cookies may affect website functionality.
4. Sharing Your Information
We do not sell your personal information simply for the purpose of selling your information to third parties.
We may share information with trusted service providers when necessary to operate our business, including:
- Payment processors.
- Delivery and logistics providers.
- Website hosting providers.
- Analytics providers.
- Email and communication services.
- Fraud prevention and security providers.
These providers should only receive information necessary to provide their services.
We may also disclose information where required by law, regulation, legal process, or to protect our rights, customers, or business.
5. Payment Information
Payments may be processed through third-party payment providers.
When you make a payment, your payment information may be handled directly by the relevant payment provider according to its privacy policy and security practices.
6. Marketing Communications
If you subscribe to our marketing communications, we may send you information about:
- New products.
- Special offers.
- Promotions.
- Discounts.
- Store updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the email or contacting us.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide our services, fulfil legal and accounting requirements, resolve disputes, prevent fraud, and enforce our agreements.
When information is no longer required, we may securely delete or anonymize it.
9. Your Privacy Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:
- Request access to information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of certain marketing communications.
To make a privacy request, contact us using the contact information on our website.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe a child has provided us with personal information improperly, please contact us so that we can investigate and take appropriate action.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of websites that we do not operate.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
12. International Customers
Because African Jossy Village Market may serve customers in different countries, your information may be processed or stored in countries other than the country where you live.
Where required, we will take appropriate measures for handling personal information across borders.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the “Last Updated” date on this page.
14. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us through the contact information provided on our website.